Customer Service [1st shift]

Department: Office

Reports to: Customer Service Supervisor

Job Summary:

Ability to multi-task and prioritize requests and responsibilities from both internal and external customers.  This person will have a positive, helpful attitude that will easily translate to our customers.  Employee must also possess the ability to collaborate with and diffuse confrontational interactions and mitigate resolution whenever possible to create a win-win for our company and our customers.

Duties and Responsibilities:

• Learn and comprehend product knowledge to become a trusted source to customers.
• Primary point of contact for assigned customer/business groups/dealers/distributors/etc.
• Process new sales orders.
• Administer warranty return process.
• Provide simple technical assistance for part number inquiries and warranty resolution.
• Provide administrative sales support for assigned Sales & Marketing Specialists and for all Sales Managers.
• Timely follow-up and proactive communication with customers on order status, shipment confirmations, issue resolution and technical support.
• Proactively and constructively communicate issues to key stakeholders in order to find quick resolution to issues affecting our customers and business.
• Filing, as needed.
• Other duties as assigned.

Education and Experience:

• High school diploma.
• Minimum 3 years’ experience in customer service and/or account management role.
• Experience with MS Office applications.

Job Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to work well with others.
• Solid analytical skills.
• Self-motivated, ability to complete tasks with minimum supervision.
• Attention to detail required and strong organizational skills.
• Ability to multi-task in a fast-paced environment.
• Consistent and punctual attendance to set schedule.

Physical Requirements:

• Regularly required to sit or stand for extended periods of time.
• Regularly required to move about the facility as needed.
• Exposure to shop elements such as noise, dust, fumes and odors.