When will my order ship?
Orders are usually processed within 48 hours and shipped within 72 hours. We are unable to offer same day shipping. We process orders Monday through Friday, excluding Holidays.
All orders are shipped Standard Ground and usually arrive within one to seven business days depending on delivery distance from Minnesota.
RHINO utilizes multiple ground carriers to ensure we are able to ship most economically. Carriers include; USPS, SpeeDee, UPS, FEDX and multiple LTL carriers depending on destination region.
We strive to fill every order in its entirety. However, in the event an item is not available at the time of shipment it will automatically be canceled from your order and you will be notified by email. You will not be charged for the canceled item(s). If you still wish to order the item(s) you must reorder. Check the website www.rhinomade.com for product availability.
International Shipments – We do not ship product internationally direct to consumers. We do however have multiple Distributors and Dealers in Australia, New Zealand, Canada, Sweden, Finland and Russia. Check our dealer locator for more information.
Alaska and Hawaii – We can ship to Alaska and Hawaii, however, due to the additional freight requirements these orders cannot be processed online. To inquire about an order to these destinations please click the Contact Us tab.
Will Call Orders
RHINO does allow Will Call Orders. These orders cannot be processed online. If you would like to place a Will Call order please email RHINO Customer Service. Will Call Orders are subject to a 2-day pick-up window agreed upon at the time of order placement. Failure to pick up the order within the agreed upon window will result in additional handling fee’s added to the order total. Fees are assessed at 10% of order total and compound per day. Will call orders must be paid and processed the day the order is placed.
Product Returns due to any other reason beyond approved warranty will be subject to a 15% restocking fee. Return freight expense is the responsibility of the consumer. Returned product must be in saleable condition including packaging. If the product is deemed unsaleable the return shipment will be rejected as a return to sender.
RMA Authorization is required for any return for any reason. RMA number should be clearly and legibly printed on the top or side of the return packaging (i.e. RMA #123456). To procure an authorized RMA claim number click the Return Authorization Form Link below.
To acquire an approved Return Authorization Number please completely fill out the information below and submit.
Your claim form, image uploads, and original sales receipt will be reviewed within 48 hours on normal business days and a customer service representative will contact you with further instructions.
Canceling or Changing an Order
Due to the automated nature of our fulfillment system, orders cannot be canceled or modified once they have been submitted.
RHINO reserves the right to deny any return. Additional exclusions may apply.